Greetings from SRINAV INC.
Kindly find the below requirement and share your interest.
Position : Senior Contact Center Engineer
Location : Lafayette, LA(Onsite)
Duration : Long term
Required qualifications to be successful in this role
At least 7+ years of experience administering enterprise Contact Center Platforms
. Strong hands-on experience with at least one major enterprise contact center platform (e.g., Cisco, Genesys, Avaya, NICE, Amazon Connect, Five9, or similar enterprise grade solutions)
. Proven experience managing agent lifecycle, skills configuration, routing profiles, queues, and desktop settings
. Strong understanding of contact center routing concepts including skill-based routing, queue management, agent states, and call variable handling
. Experience working in high availability production environments
. Experience supporting platform upgrades, migrations, or transformation initiatives
. Strong troubleshooting, configuration governance, and change management skills
Desired Qualifications:
. Hands on experience with Cisco UCCE / Finesse
. Hands on experience with Genesys Engage / Workspace
. Experience with Amazon Connect configuration and administration
. Experience supporting cloud migration or modernization programs
. Familiarity with AWS ecosystem services supporting contact center integrations
. Experience in hybrid (on prem + cloud) coexistence environments
. Experience working in regulated enterprise environments
Expectations:
. Maintain operational stability of legacy platforms during migration
. Proactively identify configuration risks and migration dependencies
. Ensure documentation accuracy and configuration traceability
. Support phased cloud adoption with minimal business disruption
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