Software Design Engineer

Job#: 3040843

Job Description:

Summary:

The main function of this role is to analyze failure signals, debug root causes, and provide improved automation and fixes for repairing and maintaining a fleet of cloud gaming hardware.

Job Responsibilities:

Fine-tune and improve a variety of sophisticated software systems related to health monitoring and repair

Gather and analyze requirements, document specifications, and develop software solutions to improve fleet health

Document issues, identifying trends and learnings

Improve AI tooling, including skills and context files for trouble shooting

Provide detailed trouble shooting guides for onsite technicians as appropriate

Schedule work windows and join calls to debug physical hardware issues

Qualifications:

Bachelor's degree in a technical field such as computer science, computer engineering or related field required

2-4 years experience required

A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design

large systems software design and development experience

Experience performing in-depth troubleshooting and unit testing with both new and legacy production systems

experience in programming and experience with problem diagnosis and resolution

Purpose of the Team: The purpose of this team is supports cloud gaming, allows people to play XBOX games from any device.

Key projects: The role will focus on server help : devices in the data centers playing the game - can sometimes burn out or break, and need someone to repair. Vendor will triage all incoming fault signals to make repairs as necessary. Identify the root cause for the issue and submit a ticket to resolve, work on resolving the issue, ticket management, escalation management.

Hard Skills Assessments

Expected Dates that Hard Skills Assessments will be scheduled: The week of July 13th _.

Hard Skills Assessment Process: The assessment process will include 1-2 round per person(30-45 minutes)_.

Required Candidate Preparation: Candidates should be able to speak on prior experience and speak about coding experience, for the assessment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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