Product Manager

Beacon Hill Technologies is seeking a successful hands-on Product Owner to support digital workflow transformation. This role will focus on improving workflows and productivity by leveraging AI-driven automation and the ServiceNow platform.

The Product Owner will work closely with development teams, business stakeholders, and product leadership to modernize workflows, reduce manual documentation, and introduce AI-powered capabilities. This role combines product management, process improvement, and Agile product ownership to deliver solutions that streamline workflows and enhance operational efficiency.

Product Ownership & Delivery

• Own and manage product backlog, ensuring alignment with business priorities.


• Write and maintain epics, features, and user stories with clear acceptance criteria.


• Break down complex initiatives into deliverable work for Agile development teams.


• Support two-week sprint cycles and participate in Agile ceremonies.


• Partner with Product Managers, Business Analysts, and technical teams to deliver solutions.

Workflow & Process Optimization

• Analyze and document business processes and workflows impacting field technicians.


• Identify opportunities to streamline long and complex workflows through automation.


• Create process maps and workflow diagrams using Visio.


• Translate operational needs into technical requirements for development teams.

AI & Automation Enablement

• Help drive adoption of AI-powered capabilities to improve technician productivity.


• Support initiatives leveraging tools such as GitHub Copilot, Figma, and emerging Agentic AI solutions.


• Collaborate with engineering teams to implement AI-enabled automation for work order documentation.


• Support voice-to-text transcription solutions to convert technician notes into structured reports.

Collaboration & Stakeholder Engagement

• Work closely with ServiceNow development teams to design and deliver workflow improvements.


• Gather requirements from clinical engineering stakeholders and operations teams.


• Provide functional leadership to development teams by clarifying requirements and priorities.


• Facilitate communication between technical teams and business stakeholders.

Quality & Validation

• Define acceptance criteria and validate completed work through User Acceptance Testing (UAT).


• Ensure delivered features meet business and operational requirements.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future