Sr Business Systems Analyst - ServiceNow Support

• Ability to research data definition, usage and flow to gain expertise in existing systems.
• Ability to create new business processes and data usage to promote efficiency.
• Ability to multi-task and prioritize assigned tasks / projects with minimal assistance.
• Expert troubleshooting skills to investigate resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
• Expert knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.
• Expert to learn evolving firm reporting technology platforms (Tableau, BI tools)
• Proficient understanding of data warehouse concepts.
• Diagram highly complex business processes, data flow and architecture for new systems and data
• Create highly complex business cases to provide cost effective solutions.
• Follow highly complex data flow to interpret source of information in support of new systems and data.
• Proactively drive change to systems based on business system impact analysis.
• Serve as functional lead in technical implementation of agreed upon solutions.
• Decisions made based on highly complex business system impact analysis and involve business process or data flow recommendations and may impact firm systems.
• Business process redesign decisions are generally made in collaboration with divisional stakeholders and have a high risk on Firm performance.
• While there are no direct people responsibilities, leading others across the firm to accomplish tasks and meet deadlines will be required.
• This position requires a deep understanding of how enterprise systems interact with one another and impact firm operations and initiatives.
• Ability to create project plans or execute pre-existing plans.
• Ability to summarize highly complex business cases, system information and concepts and clearly communicate to firm leadership.
- Strong BSA fundamentals and finance concepts exposure required