Quality Assurance Specialist

JOB SUMMARY:

• The Quality Assurance Specialist I is responsible for performing quality control inspections, RF performance testing, visual and mechanical verification, and administrative tracking for land mobile radio units serviced at the technical facility.
• This role ensures all serviced units meet performance standards, regulatory requirements, and customer specifications prior to shipment.

KEY RESPONSIBILITIES

Initial Inspection & Documentation Verification:

• Inspect incoming and serviced units to verify serial numbers, model numbers, and radio features match service documentation and software verification tools.
• Verify encryption algorithms, radio flash codes, and model types align with customer documentation and return material forms.
• Ensure required safety and compliance labels are correctly applied to unit housings and chassis.

Radio Performance & Functional Testing:

• Perform cryptographic key load testing to verify units accept hardware encryption.
• Verify customer configuration settings, including Owner System IDs, using specialized software tools and master specification documents.
• Connect units to power supplies and RF service monitors to perform transmit (Tx) and receive (Rx) performance testing.
• Validate technical specifications including standby current drain, transmit power, transmit current drain, modulation fidelity, and frequency error.
• Test audio functionality through microphones, speakers, and remote speaker microphones (RSMs).

Visual & Mechanical Inspection:

• Conduct visual and mechanical inspections for physical defects, missing components, damage, or cleanliness concerns.
• Capture and archive digital photos of identified defects within designated tracking systems.

Software Verification & Specialized Checklists:

• Execute specialized inspection checklists for advanced communication devices.
• Verify firmware, feature versions, and CPS configurations.
• Validate cellular module connections and hardware identifiers following service or board replacement activities.
• Compare software reports to identify and resolve feature, algorithm, or code plug discrepancies.

Defect Resolution & Documentation:

• Correct minor issues including label replacement, knob replacement, vacuum plug installation, cleaning, and software configuration updates.
• Document all quality control findings in the centralized tracking database according to defined severity levels (Critical, Major, Minor, Cosmetic).

Team Support & Operational Flexibility:

• Participate in process audits to ensure compliance with standard operating procedures.
• Support team members and assist across multiple work areas as needed.
• Adapt to changing priorities, multitask effectively, and accept daily assignment changes based on operational needs.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent.
• Strong attention to detail and accurate data entry skills.
• Ability to learn and operate electronic testing equipment, including RF service monitors, power supplies, and keyloaders.
• Ability to follow verbal instructions and written work procedures accurately.
• Excellent adaptability, multitasking skills, and willingness to support team initiatives.

PREFERRED QUALIFICATIONS:

• Technical coursework or experience in electronics, communications, or a related field.
• Experience working with electronic test equipment, quality inspections, radio communications equipment, or related technologies.

KEY SKILLS:

• Quality Control Inspection
• RF Performance Testing
• Radio Configuration Verification
• Electronic Test Equipment Operation
• Troubleshooting and Root Cause Identification
• Data Entry and Documentation
• Visual and Mechanical Inspection
• Process Compliance and Auditing
• Team Collaboration and Cross-Functional Support
• Adaptability and Multitasking

DEGREE REQUIREMENT:

• High School Diploma or equivalent.

WORK ENVIRONMENT:

• Fast-paced technical environment supporting land mobile radio repair and testing operations.
• Requires attention to detail, flexibility, and the ability to manage multiple tasks while maintaining quality and accuracy standards.
• Regular interaction with technical teams, quality personnel, and operational leadership.

TRAINING & SUPERVISION:

• Comprehensive onboarding and hands-on training provided for quality control procedures, electronic test equipment, software verification tools, and service tracking systems.
• Must follow direction from Group Leads and Managers and adhere to all established work instructions, safety requirements, and technical procedures.