Job Description The Consumer & Community Bank (CCB) Payment Network Office manages JPMorganChase's operating relationships with major card and account-based payment networks. We align on strategy and execution, prioritize key initiatives, monitor network performance, coordinate stakeholders, and drive timely resolution of network opportunities and issues.
As a Payment Network Operations Lead, you'll own the end-to-end operational interface between Chase and the card networks (Visa/Mastercard) for our Issuing business, driving operational readiness, smooth execution of network requirements, and overseeing key network operational workflows.
Job Responsibilities Network Operations (Issuer)
- Own day-to-day operational engagement with Visa/Mastercard counterparts and foster strong communication and cooperation across teams
- Maintain contract (including SOWs & other agreements) trackers, key dates, amendments, and operational implications
- Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks
- Manage network portal operations and access governance (requests, provisioning, audits of access)
- Own issuer identifier governance and change control (e.g., BIN setup/maintenance and Network/Business IDs as applicable), including intake, approvals, documentation, and execution tracking
- Drive operational readiness for network changes (rules updates, releases, certifications/attestations as applicable)
Network Compliance Program Operations
- Run issuer-facing network compliance program workflows end-to-end: intake, validation, evidence gathering, dispute/appeal coordination, tracking, and reporting
- Partner with internal SMEs to remediate root causes and prevent repeat findings/penalties
- Partner with the Compliance team to manage network-related sanctions end-to-end
Controls & Governance
- Maintain a strong control framework around the above processes (documentation, approvals, audit trail)
- Create, implement, and maintain internal controls to ensure compliance with network requirements and internal policies
- Support audits, scorecards, and performance reporting with clear artifacts and executive-ready updates
Required qualifications, capabilities and skills - 8+ years of experience in issuer card payments within a financial institution, card network, processor, or relevant payments organization-covering network operations and cross-functional project/program management
- Familiarity with control design concepts and operational risk practices as applied to payments operations
- Strong analytical, problem-solving, and communication skills
- Proven ability to lead cross-functional teams and influence senior stakeholders
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Deep understanding of card network economics, business models, and the acquiring and issuing landscape
- Ability to thrive in a fast-paced, high-growth, or early-stage environment
- Strong executive presence with excellent written and verbal communication skills
- Experience ensuring compliance with regulatory and contractual obligations
Preferred qualifications, capabilities and skills - Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution
- Experience with network compliance program penalties/fines validation and dispute/appeal processes
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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