ServiceNow Specialty Software Engineer - Service Catalog & Agentic AI

ServiceNow Specialty Software Engineer - Service Catalog & Agentic AI

Locations:

• San Francisco, CA (preferred)



• Las Colinas / Irving, TX



• Charlotte, NC



• Phoenix, AZ

Schedule: Hybrid

Type: Contract-to-Hire

Interview Process: 1 Round Panel Interview (MS Teams)

Position Overview

Seeking an experienced ServiceNow Specialty Software Engineer to support enterprise IT Asset Management initiatives with a strong focus on Service Catalog development, workflow automation, integrations, and AI-assisted platform capabilities.

This role requires a highly technical engineer with deep hands-on experience in ServiceNow development, Agile delivery, automated testing, API integrations, and modern AI-assisted engineering practices. The ideal candidate will help design, develop, and enhance scalable ServiceNow solutions while partnering closely with cross-functional engineering teams.

Key Responsibilities

• Design and develop ServiceNow Service Catalog solutions including:
  
  
  
  
  • Catalog items
  
  
  
  • UI forms
  
  
  
  • Workflows
  
  
  
  • Integrations
  
  
  
  



• Build and maintain scalable ServiceNow applications using scripting, business rules, and application development best practices



• Participate in Agile ceremonies including:
  
  
  
  
  • Sprint planning
  
  
  
  • Daily standups
  
  
  
  • Reviews
  
  
  
  • Retrospectives
  
  
  
  



• Implement features based on user stories and acceptance criteria



• Perform unit testing and support end-to-end SDLC activities including development, testing, deployment, and release management



• Manage update sets and coordinate code promotion across environments



• Troubleshoot and resolve production issues, conduct root cause analysis, and implement fixes



• Collaborate with engineering teams during technical reviews and developer discussions



• Leverage AI-assisted development tools to accelerate coding, testing, troubleshooting, and analysis



• Ensure AI usage aligns with enterprise security, compliance, privacy, and ethical standards

Required Qualifications

• 5+ years of overall software engineering or ServiceNow development experience



• 3-5 years of hands-on ServiceNow development experience



• Strong expertise with:
  
  
  
  
  • ServiceNow Service Catalog
  
  
  
  • Business Rules
  
  
  
  • Scripting
  
  
  
  • Application Development
  
  
  
  



• Experience working with Yokohama version or newer



• Experience with:
  
  
  
  
  • ServiceNow ATF scripting
  
  
  
  • Automated testing tools
  
  
  
  • REST APIs
  
  
  
  • JSON integrations
  
  
  
  • API development
  
  
  
  



• Strong JavaScript development skills



• Experience with:
  
  
  
  
  • React
  
  
  
  • Angular
  
  
  
  • Bootstrap
  
  
  
  • CSS
  
  
  
  • HTML
  
  
  
  



• Experience working within Agile and Scrum environments



• Must possess:
  
  
  
  
  • ServiceNow CSA Certification
  
  
  
  • ServiceNow CAD Certification
  
  
  
  



• Experience using:
  
  
  
  
  • NowAssist Agentic AI
  
  
  
  • AI-assisted engineering tools such as GitHub Copilot
  
  
  
  

Preferred Qualifications

• Experience with:
  
  
  
  
  • ServiceNow ECPro
  
  
  
  • Portal development
  
  
  
  • Catalog Builder
  
  
  
  • Citizen developer frameworks
  
  
  
  



• Knowledge of:
  
  
  
  
  • ITSM
  
  
  
  • CMDB
  
  
  
  • Workspace
  
  
  
  • Survey
  
  
  
  • Report Analytics
  
  
  
  



• Experience with orchestration and integration tools such as:
  
  
  
  
  • Apigee
  
  
  
  • Ansible
  
  
  
  • ESGA
  
  
  
  • Amelia
  
  
  
  



• Strong understanding of enterprise platform governance and release manageme