Technical Support Analyst

Job Description This individual will provide primarily phone-based technical support to multiple clients. Responsibilities include handling incoming calls and tickets through the ConnectWise ticketing system and resolving a wide range of issues such as printer troubleshooting, network connectivity problems, and Windows 10/11 support. This role requires hands-on experience with VPN support and Active Directory administration, including password resets and account unlocks. After completing traini

Job Title: EUC & IT Operations Support EngineerLocation: Hunt Valley, MD (Local candidates preferred) Role Overview:The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring efficient onboarding and offboarding processes. This role supports endpoint management, Microsoft 365 services, asset tracking, and data center operations while maintaining compliance with organizational IT standards. Key Responsibilities:<>User Onboarding &

Role Overview Key Responsibilities User Onboarding & Offboarding Execute endtoend user onboarding: AD/Azure AD user creationMailbox, M365 license assignmentSharePoint, Teams, and application access provisioningEndpoint provisioning via IntuneHandle user offboarding: Access revocation (AD, M365, VPN, apps)Email and OneDrive data retention as per policyAsset recovery and inventory updatesEnsure onboarding/offboarding SLAs and audit compliance.Coordinate with HR, and Application teams. End User C

Our client is hiring a Windows 10/11 Deskside Support Technician. This resources will be providing Workstation Hardware and Windows 10/11 Software Break Fix support. Also, in this role this person will be doing PC Install, Moves, Adds and Changes and Imaging new equipment. Skills Requirements - Effective interpersonal skills, articulate in order to interface with client staff. - Able to work in a team and independently, demonstrating problem solving skills. - Experience imaging and configuri