System Administrator

Role Overview
The client is seeking a senior Systems Administrator to provide enterprise-level IT operations and production support within a hybrid environment. This role focuses on system monitoring, incident response, batch processing, service management, and ensuring high availability across Linux and Windows platforms. The position requires strong troubleshooting skills, operational documentation expertise, and participation in a 24x7 support model.

Key Responsibilities
Provide enterprise systems monitoring and incident response across Linux and Windows environments
Support production operations for online, batch, and file transfer systems
Manage batch job scheduling, execution, and failure analysis using enterprise schedulers
Perform root cause analysis and resolve complex system, application, and infrastructure issues
Support ITIL-aligned incident, problem, and service request management processes
Maintain and update operational documentation including runbooks and playbooks
Coordinate with application, development, and infrastructure teams for deployments and production readiness
Communicate technical issues and resolution status to both technical and non-technical stakeholders
Participate in a 24x7 on-call rotation within a team-based operations model

Required Skills (with Years)
Enterprise systems monitoring and incident response (Linux & Windows) 5+ years
Production operations support (online, batch, file transfer systems) 5+ years
Root cause analysis and troubleshooting 5+ years
Ability to work independently and coordinate with cross-functional teams 5+ years
Strong written and verbal communication skills 5+ years
Service desk and customer support experience 4+ years
Batch job scheduling using BMC Control-M or equivalent 3+ years
ITIL-aligned operational support 3+ years
Operational documentation (runbooks/playbooks) 3+ years
Support of 24x7 operations/on-call rotation 3+ years