ServiceNow TSM Business Analyst

• Posted 2 hours ago • Updated 11 minutes ago
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Job Details

Skills

  • Gap Analysis
  • Strong experiencein ServiceNow implementations.
  • Hands-on Experience onServiceNow Telecom Service Management (TSM).
  • Understanding of telecom operations
  • service fulfillment
  • service assurance
  • network inventory
  • and customer service processes.
  • Experience in requirements gathering
  • process mapping
  • and solution design.
  • Familiarity with Agile/Scrum delivery methodologies.
  • Excellent stakeholder management and communication skills.

Summary


ServiceNow Developer TSM

Location Charlotte NC (Hybrid work model. 3 days from client's office)

Key Responsibilities:

  • Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.
  • Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.
  • Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
  • Collaborate with ServiceNow architects and developers to design scalable TSM solutions.
  • Configure and validate telecom-specific workflows, case management, service inventory, order orchestration, and service lifecycle processes.
  • Support integration requirements between ServiceNow and telecom OSS/BSS systems.
  • Facilitate Agile ceremonies including backlog refinement, sprint planning, UAT, and stakeholder reviews.
  • Create process diagrams, business requirement documents (BRD), functional specifications, and training materials.
  • Coordinate User Acceptance Testing (UAT), defect management, and production deployment activities.
  • Ensure solutions align with telecom industry best practices and organizational objectives.

Required Skills

  • Strong experience in ServiceNow implementations.
  • Hands-on Experience on ServiceNow Telecom Service Management (TSM).
  • Understanding of telecom operations, service fulfillment, service assurance, network inventory, and customer service processes.
  • Experience in requirements gathering, process mapping, gap analysis, and solution design.
  • Familiarity with Agile/Scrum delivery methodologies.
  • Excellent stakeholder management and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91128875
  • Position Id: 2026-45
  • Posted 2 hours ago

Company Info

About Quebec solutions inc

Quebec Solutions Inc. (QSI) is an IT technology company established in 2015 and headquartered in Plano, TX. QSI is a leading global IT solutions provider and system integrator serving customers throughout the United States. The company offers wide-ranging technology solutions that encompass product design, project management, technology architecture, systems development, and quality assurance including advanced services related to performance optimization, systems security implementation, and deploying state-of-the-art artificial intelligence capabilities.

QSI enables businesses to fulfill their vision, execute their business strategy, and streamline their existing processes to maximize efficiencies and remove bottlenecks in their systems development life cycle. To withstand the current competitive technology solution provider marketplace, our organization combines experience gained from years of investments in research and development, strong product knowledge, and in-depth technical capabilities with providing cost-effective models such as outsourcing and dual-shore development.

QSI is a leader in offering Information technology services and solutions. We offer a wide range of services including Application Development, Application Maintenance, ERP and CRM Implementations, Testing, and System Integration. We develop and provide corporate solutions for handling mission-critical applications.

QSI provides the kind of vision, business strategy, and processes that clients expect from a global business consulting firm, and we combine it with the cost-effective resources of a highly skilled dual-shore development and outsourcing organization. To withstand the current competitive technology solution provider marketplace, our organization combines experience gained from years of investments in research and development, strong product knowledge, and in-depth technical capabilities with providing cost-effective models such as outsourcing and dual-shore development.

QSI is a well-known leader in offering Information technology services and corporate solutions that handle mission-critical systems and processes. In addition to traditional software development services, we offer advanced capabilities that involve management, development, deployment, and maintenance of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) Implementations, and highly resilient & performant environments. Our clients can be assured of receiving state-of-the-art yet cost-effective technical capabilities with the help of our experienced management team and well-seasoned professionals.

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