At Juno Health, we're not just building software-we're transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years.
We are seeking a highly skilled and client-focused Senior Applications Analyst to lead the successful delivery of professional services engagements and serve as a subject matter expert for assigned software applications. In this role, you will drive implementations from start to finish, providing expert guidance, hands-on configuration, end-user training, and ongoing support to ensure optimal performance and client satisfaction. You will work directly with both external and internal stakeholders, building strong partnerships while translating business needs into effective system solutions. This opportunity is ideal for a proactive, solutions-oriented professional who thrives in a collaborative environment and is passionate about delivering exceptional service and measurable impact.
What You'll Do - Develop and maintain in depth understanding of assigned software applications
- Maintains working knowledge of application module integration
- Leads the creation and maintenance of internal and external documentation and implementation tools as assigned
- Participate in or leads customer professional services offerings including implementations as assigned
- Team leader on large or complex projects for other application analyst team members
- Participate in configuration management responsibilities as assigned
- Participate in process to validate product deployment program
- Accountable to comply with implementation standards and guidelines.
- Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities
- Provide support of assigned software applications to the customer base through the established support processes
- Provide on-call and off hours support services as assigned and scheduled
- Provide call center and implementation command center coverage as scheduled
- Evaluate requirements and prepare for product demonstrations as assigned
Preferred - Participate in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
- Travels as needed, including weekend travel when necessary (abiding by DSS established travel guidelines)
- Participate in product sales opportunities as required
Conditions of Employment:
- Must be able to pass a Federal background check
- Must be determined suitable for federal employment.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES Individuals working for
DSS, Inc. or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed What You Bring - Ability to analyze the business and integrated workflow needs and align to software functionality
- Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
- Ability to lead and mentor junior staff in the execution of projects
- Ability to work from an organizational perspective as well as independently and as a contributing team member.
- Ability to adjust and set priorities to meet deadlines.
- Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
- Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
- Ability to be effective in a rapidly growing organization.
- Customer service focused, professional, courteous, and articulate
- Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
- Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
- Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned
Education & Experience: Required: - Bachelors degree; equivalent combinations of work experience and\or education will be considered
- 4 or more years of practical professional experience in application maintenance and implementation
- 4 or more years of customer facing professional services
- Healthcare industry experience in Information Technology or Clinical Informatics
- Strong analytical and problem-solving skills involving complex execution with a high attention to detail
Preferred: - Prior experience in a non-IT clinical, administrative or technical specialty in healthcare.
- Clinical license
- Prior supervisory experience
- Experience working in a similar role for a healthcare software development vendor.
Years of experience in a similar role: - 4 + years of practical professional experience in application maintenance and implementation
- 4 + years of customer facing professional services
Compensation: Salary at Juno Health, LLC. is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $85,000.00 to $110,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Juno Health's total compensation package for employees.
PHYSICAL DEMAND Standing
2 % per day
Sitting
90% per day
Walking
8% per day
Stooping
2% per day
Lifting
up to 50 lbs unassisted while traveling
Up to 10 lbs unassisted on a daily basis - laptop, etc.
Computer Work
75% per day
Telephone Work
25% per day
Reading
10% per day
Other, please specify
Ability to travel unassisted up to 25% of the year via common carrier, and/or personal auto
Juno Health, a division of DSS, Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with Juno Health, please email or call . Accommodations are made on a case-by-case basis.
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