OverviewThis is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.
This position is responsible for providing advanced technical and operational business system support. Works with business partners to assess business requirements, works with internal or external technical resources to ensure functionality developed meets business needs, and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.
Responsibilities- Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy, identifies efficiencies, and effectively communicates analysis output.
- System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
- Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
- Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
QualificationsBachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred skills:
Previous experience within the banking domain
Previous experience with systems or operational support (nice to have)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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