ServiceNow Administrator/Developer

Remote • Posted 21 hours ago • Updated 21 hours ago

Contract Independent

Contract W2

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Remote *** Very long term project; initial PO for 1 year, expect to go for 4+ years
Duties and Responsibilities
- Administer the ServiceNow platform across the Customer Service Management application
- Perform any necessary enhancements, upgrades, or maintenance on the platform
- Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance
- Handle all enhancement requests and develop on CSM application used on the platform
- Work with developers on the next stage processes for the platform
- Be able to gather business requirements, analyze, and translate into technical documentation and development
- Monitor application performance and analyze code
- Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
- Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
- Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
- Proactively researching and suggesting enhancements to existing engagements
- Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management
- Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
- Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
- Experience designing and deploying web-based end user self-service portals
- Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
- Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
- Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data
Knowledge, Skills, Abilities and Competencies
- Decision Quality
- Problem Solving
- Directing Others
- Hiring and Staffing
- Drive for Results
- Organizational Agility
- Building Effective Teams
- Motivating Others
Skills/Requirements
Experience working in the governmental sector (local, state, or federal) Required 1 Years
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Years
Experience performing continuous improvement initiatives for processes and services Required 3 Years
Strong knowledge and familiarity with HR processes Required 3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years
Ability to obtain a security clearance with FedRamp administration standards Required 3 Years

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ServiceNow Administrator/Developer

Remote

•

Today

Duties and Responsibilities: Administer the ServiceNow platform across the Customer Service Management applicationPerform any necessary enhancements, upgrades, or maintenance on the platformAdhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp complianceHandle all enhancement requests and develop on CSM application used on the platformWork with developers on the next stage processes for the platformBe able to gather business requirements,

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ServiceNow Administrator/Developer

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