ServiceNow Administrator/Developer

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Remote *** Very long term project; initial PO for 1 year, expect to go for 4+ years
Duties and Responsibilities
- Administer the ServiceNow platform across the Customer Service Management application
- Perform any necessary enhancements, upgrades, or maintenance on the platform
- Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance
- Handle all enhancement requests and develop on CSM application used on the platform
- Work with developers on the next stage processes for the platform
- Be able to gather business requirements, analyze, and translate into technical documentation and development
- Monitor application performance and analyze code
- Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
- Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
- Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
- Proactively researching and suggesting enhancements to existing engagements
- Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management
- Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
- Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
- Experience designing and deploying web-based end user self-service portals
- Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
- Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
- Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data
Knowledge, Skills, Abilities and Competencies
- Decision Quality
- Problem Solving
- Directing Others
- Hiring and Staffing
- Drive for Results
- Organizational Agility
- Building Effective Teams
- Motivating Others
Skills/Requirements
Experience working in the governmental sector (local, state, or federal) Required 1 Years
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Years
Experience performing continuous improvement initiatives for processes and services Required 3 Years
Strong knowledge and familiarity with HR processes Required 3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years
Ability to obtain a security clearance with FedRamp administration standards Required 3 Years

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