Technical Support SpecialistWork Type: On-site
Experience Level: Intermediate
Position OverviewThe Technical Support Specialist provides hands-on support for hardware, systems software, and application portfolios across the organization. This role is responsible for equipment installation, software upgrades, data conversions, system utilities, and change control processes. The specialist also coordinates issue resolution and escalations to other support teams as needed.
Key Responsibilities- Resolve service desk tickets and provide direct end-user support.
- Install, maintain, and support desktop and laptop hardware, operating systems, and configurations.
- Troubleshoot and resolve hardware, software, and application issues.
- Support printers, remote access, mobile devices, telephony, radios, and general office technology.
- Perform equipment upgrades, data conversions, and system utility tasks.
- Maintain data dictionaries and support change control processes.
- Coordinate problem resolution and escalate issues appropriately.
- Work independently while managing priorities and communicating effectively with users and peers.
- Provide support in network rooms and assist with infrastructure-related tasks.
- Deliver excellent customer service and maintain strong organizational skills.
Required Skills & Attributes- Ability to diagnose and troubleshoot defective hardware and software issues.
- Experience resolving Windows-based desktop issues and supporting common office applications.
- Strong communication skills, both written and verbal.
- Ability to multitask in a fast-paced environment while handling phone-based support.
- Self-motivated with strong interpersonal skills.
- Ability to lift 50+ lbs. and climb ladders when required.
- Valid driver's license and ability to travel occasionally.
Education & Experience- Bachelor's degree in Computer Science OR
- Associate degree with 2+ years of related experience OR
- High school diploma with 4+ years of related experience.
Preferred Qualifications- Technical certifications (A+, MCP, MTA, MOS, or similar).
- General understanding of ITIL-aligned processes.
- Experience with ticketing systems, remote support tools, and incident management.
Work Environment- Standard office setting, Monday-Friday, 8:00 AM-5:00 PM.
Job Type & LocationThis is a Contract position based out of Frankfort, KY.
Pay and BenefitsThe pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Frankfort,KY.
Application DeadlineThis position is anticipated to close on Jun 1, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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