Senior Manager - IT Customer Support
Hybrid in Phoenix, AZ, US • Posted 3 hours ago • Updated 3 hours ago

SYSTEM SOFT TECHNOLOGIES LLC
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Job Details
Skills
- Customer Support
- Help Desk
- IT Service Management
- ITIL
- Service Desk
- ServiceNow
- Technical Support
- Supervision
- Zendesk
- Management
- SolarWinds
- Virtual Desktop
Summary
IT - Technical Support - Senior Manager, IT Customer
Need Locals & In-Person Interview is Mandatory
Location: Phoenix, AZ (3 Days/ Week Onsite)
Required Skills
- Minimum eight (8) years of related progressive experience in Information technology
- Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
- Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
- Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Zendesk, Cherwell. Solarwinds Web Help Desk)
Requirements
Education & Experience
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor s Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment.
- Minimum eight (8) years of related progressive experience in Information technology
- Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
- Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
- Previous Experience implementing a Virtual Desktop Environment
- Dice Id: 10118461
- Position Id: 8868560
- Posted 3 hours ago
Company Info
System Soft Technologies solves the problem of our clients limited IT resources by acting as an extension of their IT team. We design, develop, deliver, and support Enterprise-wide IT solutions for our customers. We invest heavily in innovative technologies and methods as well as in our team of IT professionals.
With over 20 years of experience building long-term client relationships, System Soft Technologies continues to grow in both reputation and success. Our core values include anticipating customer needs and exceeding their expectations.
Although we have over 800 IT associates covering a full spectrum of expertise, we are constantly seeking to add more top IT professionals to our team. If you seek to join a stable, successful firm that can offer you challenging work, competitive pay and lots of benefits then please apply now for immediate consideration.
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