Senior Manager - IT Customer Support

IT - Technical Support - Senior Manager, IT Customer
Need Locals & In-Person Interview is Mandatory
Location: Phoenix, AZ (3 Days/ Week Onsite)

Required Skills

• Minimum eight (8) years of related progressive experience in Information technology
• Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
• Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
• Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Zendesk, Cherwell. Solarwinds Web Help Desk)

Requirements

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor s Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment.
• Minimum eight (8) years of related progressive experience in Information technology
• Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
• Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
• Previous Experience implementing a Virtual Desktop Environment