Role: Teamcenter Consultant - PLM for Detroit, MI, onsite job
Job Description:
Lead the Teamcenter support team and coordinate L2/L3 support activities.
Manage incident, service request, and problem resolution through ServiceNow/Remedy ticketing systems.
Monitor Teamcenter application health, server performance, and system availability.
Oversee Teamcenter services, Dispatcher services, indexing, subscription, visualization, and related infrastructure components.
Drive root cause analysis (RCA) and ensure timely resolution of production issues.
Coordinate with business users, technical teams, and vendors for issue resolution and enhancements.
Track SLA/KPI compliance and ensure support commitments are met.
Review and prioritize support tickets, escalations, and change requests.
Plan and execute maintenance activities, system upgrades, patches, and deployments.
Perform user and access management, workflow administration, and configuration support.
Monitor batch jobs, integrations, interfaces, and data synchronization processes.
Prepare operational reports, service metrics, incident statistics, and governance presentations.
Conduct customer status calls, governance reviews, and stakeholder communications.
Identify automation and process improvement opportunities to improve service efficiency.
Mentor support team members, review deliverables, and facilitate knowledge management activities.
Manage risks, escalations, and dependency tracking to ensure stable operations
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