Job#: 3023235 Job Description: Remote in Client Footprint - AL DC DE FL GA IL IN KS KY LA MI MD MN MO NC NE NJ OH PA SC TX VA WV
Job DescriptionThis individual will play a critical role in aligning Salesforce and related systems with the company's business strategies through needs assessments, and solution design, configuration and end-user delivery. The role involves gathering business requirements from internal stakeholders, soliciting product and enhancement needs from end users, and translating these into scalable Salesforce solutions that maximize business and user value. The individual will also oversee system design documentation and support the successful rollout of new Salesforce features, integrations, and enhancements.
Assignment Accountabilities- Serve as the Salesforce subject matter expert, facilitating and translating business requirements into technical specifications for new features, integrations, and system upgrades.
- Lead efforts to optimize Salesforce functionality, including automation, workflows, and data integrity, ensuring alignment with business goals.
- Collaborate with vendors and internal teams to ensure Salesforce solutions meet business requirements and compliance standards.
- Partner with decision makers, system owners, and end users to identify operational requirements and define Salesforce system goals.
- Act as the technical liaison for Salesforce-related initiatives during presentations to Atlantic Union's Application and Architecture Review Board.
- Lead design sessions for Salesforce enhancements, including prototyping new functionality to improve business processes and information flow.
- Develop and maintain Salesforce design documentation (data flow diagrams, workflows, integration maps) across the organization.
- Provide systems analysis focused on Salesforce, including gap identification, technical requirements, and operational process mapping.
- Continuously improve Salesforce and related workflows by analyzing current practices and designing enhancements.
- Ensure proper controls and security measures are embedded in Salesforce designs and workflows.
- Review and analyze the effectiveness of existing Salesforce configurations and develop strategies for optimization.
- Establish and document support structures, roles, and responsibilities for Salesforce applications prior to production readiness.
- Perform troubleshooting and triage for Salesforce-related incidents in alignment with established problem and incident management processes.
- Represent Salesforce production changes and project-related efforts in Change Control Board forums.
- Actively participate in and lead system and unit testing for Salesforce modifications and new features, including post-implementation support.
Education Requirements- College diploma or university degree in business administration, computer science, engineering, or management information systems, or equivalent work experience.
- Minimum of 8+ years related work experience.
Knowledge & Skills- Deep understanding of Salesforce architecture, configuration, and administration, including experience with SalesCloud, ServiceCloud, FinancialServiceCloud and integrations.
- Strong IT background with knowledge of banking operations, products, and processes.
- Excellent analytical and creative problem-solving skills.
- Strong written and oral communication skills with the ability to translate technical concepts into user-friendly language.
- Ability to conduct research into Salesforce issues and emerging features.
- Highly self-motivated and directed, with strong critical thinking and process re-engineering skills.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working in a collaborative, customer-centric environment.
- Familiarity with corporate security policies and managing Salesforce user access and profiles.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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