IVA Customer Experience (CX) Designer
• Posted 3 days ago • Updated 45 minutes ago

United Technology
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Job Details
Skills
- ccai
- vui
- CUI
Summary
The IVA Customer Experience (CX) Designer plays a critical role in shaping how guests experience our intelligent virtual agents. You will bridge guest needs and technical execution by designing intuitive, elegant conversational journeys across both voice and chat-delivering a premium, "resort-style" experience in every interaction.
This role focuses on conversation design, agent behavior research, and crafting flows that feel natural, adaptive, and brand-aligned.
Key Responsibilities-
Research, design, and refine conversational experiences across voice (VUI) and chat (CUI) channels.
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Create end-to-end conversational flows for hospitality use cases such as bookings, dining, and guest services.
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Develop agent personas, tone, and dialogue patterns that reflect a premium guest experience.
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Design agentic flows that intelligently pivot, collaborate, and escalate based on user intent and context.
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Partner closely with architects and engineers to ensure designs are technically feasible and optimally implemented.
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Continuously test and refine conversational experiences based on user feedback and analytics.
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1 3 years of experience designing conversational experiences on Google CCAI platforms, across both voice and text modalities.
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Expertise in Conversation Design (VUI/CUI) and persona development.
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Strong ability to map complex, multi-step user journeys for hospitality and service-driven interactions.
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Research-driven approach to agentic flow design, including decision-making, handoffs, and escalation strategies.
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Deep empathy for user needs combined with a strong sense of brand voice and experience quality.
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Familiarity with UX patterns and design considerations for Google's next-generation agentic interfaces.
- Dice Id: 91165420
- Position Id: 2026-137
- Posted 3 days ago
Company Info
About United Technology
At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.
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