End User Support

We are looking for End User Support @ San Diego, CA

Position Summary

The End User Support Technician provides hands‑on, onsite technical support to employees, including hardware preparation, troubleshooting, break/fix services, and end‑user assistance. This role follows established procedures and escalation paths and does not exercise independent judgment on matters of business significance. The position is operational and support‑focused in nature.

Essential Job Duties

(Primary, fundamental job functions)

· Provide onsite technical support for issues that cannot be resolved remotely, including urgent and VIP support requests.

· Perform hardware preparation, imaging, deployment, shipment, and replacement of end‑user equipment.

· Troubleshoot and resolve Level 1 (L1) support tickets, following documented procedures and escalation protocols.

· Conduct break/fix services for desktops, laptops, peripherals, and related end‑user hardware.

· Support and maintain printers (HP), including troubleshooting connectivity and performance issues.

· Provide conference room and meeting technology support, including audiovisual and connectivity troubleshooting.

· Execute onboarding and offboarding technical tasks, including device setup, access provisioning, and equipment recovery.

· Assist with data migration and backup activities using defined tools and instructions.

· Perform asset management tracking and weekly reporting, ensuring accuracy of inventory records.

· Support device imaging processes within Microsoft Intune, coordinating with SCCM resources as required.

· Deliver on‑demand, onsite assistance for time‑sensitive technical issues requiring physical presence.

· Accurately record all hours worked using the Company’s designated timekeeping application, including:

• start and end times for each workday,
• all rest periods and meal periods, and

any additional time worked outside of a regular schedule,
to ensure proper tracking of hours worked and payment of overtime in accordance with applicable law