Technical Writer

Job Title: Technical Writer
Client Location: Richmond, VA
Work Arrangement: Hybrid
Interview Type: Either Phone or In-Person - Someone with state, federal, or County Experience.

Full Job Description:

• We are seeking a highly skilled Technical Writer with proven experience in developing clear, concise, user-friendly documentation for complex technical products.
• This position plays a critical role in ensuring that complex technical information is communicated clearly and effectively to internal and external stakeholders.
• The ideal candidate for this position will be able to develop documentation for a cloud-based software development project with the initial phase currently in progress.
• This engagement will require writing a style guide for a software development project.
• Applicants are required to submit a Technical writing sample with their application, preferably a style guide or similar product.
• Applications that do not include a writing sample will not be considered.

Duties - Responsibilities:

• Translate complex concepts into clear, concise and accessible language for technical and non-technical audiences.
• Manage multiple documentation projects and meet established deadlines.
• Collaborate with developers, product managers, and subject matter experts to provide a written product for technical and non-technical audiences in support of an Agile development team, to include but not limited to user guides, API documents, and release notes.
• Maintain strong version control and documentation review practices.
• Ensure documentation complies with agency standards, accessibility requirements, and formatting guidelines.

Skills Matrix - Skill Required/Desired Amount of Experience:

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
• Minimum of 5 + years of experience in technical writing, preferably in a government or technology environment.
• Expert in the use of MS Word, Google Docs, Confluence, or similar tools.
• Proficiency with Adobe Acrobat, SnagIT, or similar tools for visuals.
• Experience with Git or other version control systems at the contributor or read only level and documentation platforms such as GitBook or similar.
• Understanding of Scrum/Agile methodology, Familiarity with REST APIs, JSON, and software architecture concepts.
• Ability to read code snippets, Excellent written and verbal communication skills, clarity and attention to detail in written products.
• Experience creating, editing, and maintaining technical documentation including manuals, user guides, standard operating procedure, and etc.
• Ability to interview subject matter experts (SMEs) and distill complex information.
• Experience with government documentation and standards and accessibility compliance.
• Familiarity with diagramming tools (Lucid chart, Draw.io, etc.) highly desired.
• Basic knowledge of programming languages or IT systems, Highly desired 5 Years Experience with UX writing.
• Knowledge of programming languages, such as Markdown and HTML/CSS.
• Experience writing for software products, (SaaS, desktop, or mobile) Highly desired 5 Years.