Digital Collaboration/ Cisco Voice Analyst

Tampa, FL, US • Posted 15 hours ago • Updated 12 minutes ago
Full Time
On-site
USD28 - USD30/hr
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Fitment

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Job Details

Skills

  • Digital
  • Collaboration
  • Cisco
  • Voice
  • Analyst

Summary

Digital Collaboration/ Cisco Voice Analyst

Location: Tampa, FL
Duration: 12 Months
Pay Rate: $28-$30/hr

Job Overview:

We re seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.



Key Responsibilities:



  • Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools)
  • Troubleshoot and resolve tickets/incidents within SLA timelines
  • Support and maintain:

    • Cisco UC (CUCM, Unity, Jabber, Webex)
    • Microsoft Teams (Calling & Meetings)
    • Video conferencing & AV systems

  • Manage mobile devices, plans, and accessories
  • Maintain documentation, standards, and system procedures
  • Create and deliver end-user training materials



Required Experience:



  • 4+ years in UC / Voice / Telecom / IT Support
  • Hands-on experience with VoIP systems and troubleshooting
  • Experience supporting enterprise collaboration tools



Preferred Skills:



  • Cisco UC technologies:

    • CUCM (Call Manager)
    • Unity
    • Webex / Jabber

  • Microsoft Teams (Calling & Meetings)
  • Contact Center platforms
  • Networking fundamentals (LAN, SIP, VoIP)
  • Experience with mobile device management (iPhones preferred)



What We re Looking For:



  • Strong troubleshooting and customer support mindset
  • Ability to manage multiple tickets and priorities
  • Clear communicator with business users
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sssmi
  • Position Id: JOB-245930
  • Posted 15 hours ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S3) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S3’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S3 has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

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