Apply Now

Digital Collaboration/ Cisco Voice Analyst

Tampa, FL, US • Posted 15 hours ago • Updated 12 minutes ago

Full Time

On-site

USD28 - USD30/hr

Strategic Staffing Solutions

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Digital
Collaboration
Cisco
Voice
Analyst

Summary

Digital Collaboration/ Cisco Voice Analyst

Location: Tampa, FL
Duration: 12 Months
Pay Rate: $28-$30/hr

Job Overview:

We re seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.

Key Responsibilities:

Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools)
Troubleshoot and resolve tickets/incidents within SLA timelines
Support and maintain:
- Cisco UC (CUCM, Unity, Jabber, Webex)
- Microsoft Teams (Calling & Meetings)
- Video conferencing & AV systems
Manage mobile devices, plans, and accessories
Maintain documentation, standards, and system procedures
Create and deliver end-user training materials

Required Experience:

4+ years in UC / Voice / Telecom / IT Support
Hands-on experience with VoIP systems and troubleshooting
Experience supporting enterprise collaboration tools

Preferred Skills:

Cisco UC technologies:
- CUCM (Call Manager)
- Unity
- Webex / Jabber
Microsoft Teams (Calling & Meetings)
Contact Center platforms
Networking fundamentals (LAN, SIP, VoIP)
Experience with mobile device management (iPhones preferred)

What We re Looking For:

Strong troubleshooting and customer support mindset
Ability to manage multiple tickets and priorities
Clear communicator with business users

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sssmi
Position Id: JOB-245930
Posted 15 hours ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S³) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S³’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S³ has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Lutz, Florida

•

Today

Senior Network & Systems Security Analyst Location Lutz, FL (Onsite Monday to Friday, 9:00 AM 6:00 PM; hours may vary based on workload) Work Authorization / Requirements Must be able to pass a NERC background check Position Overview The Network & Systems Security Analyst is responsible for planning, designing, implementing, and supporting new and existing network, server, and storage infrastructure. This role also ensures all network security controls are in place in accordance with IT secur

Easy Apply

Contract

USD0 - USD0

IT Technician (Mobile Devices/iOS and Android)

Detroit, Michigan

•