Production Support Architect

Job#: 3033662

Job Description:
Production Support Architect

Location: Plano, Texas (hybrid)

Employment Type: Contract

Duration: 12 months

Role Overview

An Application Architect is sought to develop, document, and advance the monitoring strategy for critical banking applications. This senior role involves participating in the development and implementation of monitoring solutions that are central to business information flows and system architecture. The position requires providing integrated systems planning and recommending technologies to enhance current systems, aligning with the application production support monitoring strategy.

Key Responsibilities

• Participate in the development and implementation of monitoring strategy and solutions.
• Provide integrated systems planning and recommend new or different technologies.
• Roll out the strategic monitoring tool across banking applications.
• Serve as a subject matter expert for monitoring tools that are part of the global strategy.
• Set up monitoring for applications on cloud and container infrastructures.
• Host demonstrations, overviews, and training sessions for monitoring tools to encourage adoption.
• Liaise with application production support teams in planning and scheduling deployments.
• Consult with application teams to assist in the configuration of monitoring events and dashboards.
• Prepare reports on monitoring tool adoption and other relevant metrics.
• Participate in global discussions on the evolution of the global monitoring strategy.

Required Qualifications

Education: A four-year college degree is required.

Experience:

• 5+ years in a production systems architecting or support role.
• 2+ years of development or architecture experience for multi-tiered business applications.
• Proven experience with supporting monitoring tools such as Dynatrace, Tivoli, Splunk, Sitescope, and Catchpoint.
• Familiarity with supporting monitoring on cloud and container infrastructure.
• Experience in application and network performance and availability monitoring.
• Experience in N-Tier Architecture supporting products like Webserver, Middleware, and Database.

Technical Skills:

• Knowledge of OS (Windows/Unix) based infrastructure services, processing, and shell scripts.
• Proven experience in programming languages (Java and/or .NET).
• Knowledge of ITIL functions and processes.

Preferred Qualifications

• Previous experience in the development or support of banking applications.
• Experience with monitoring Microsoft Teams, Co-pilot, and M365.
• Experience in Major Incident Management.
• Business acumen is a plus.

Compensation & Benefits

Pay Rate: $70.00/hr - $73.68/hr.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.