Desktop Support Technician

Overview:
We are seeking an experienced Desktop Support Technician with strong hands-on expertise supporting both hardware and software in a fast-paced corporate environment. This role requires deep troubleshooting experience across Windows and Mac endpoints, exceptional customer service skills, and the ability to support employees face-to-face on a daily basis. The ideal candidate is proactive, communicative, and comfortable resolving a wide range of technical issues, including high-volume Office 365/Outlook cases.
Responsibilities:

• Provide advanced troubleshooting for laptops, desktops, smartphones, tablets, MacBooks, and other endpoint devices.
• Resolve complex software issues across Windows OS, macOS, Office 365, proprietary business applications, and mobile platforms.
• Support high-volume Office 365 issues-primarily Outlook rules, permissions, shared calendars, mailbox delegation, and access problems.
• Deliver face-to-face technical support for onsite employees, ensuring timely and professional resolution of issues.
• Perform imaging, configuration, deployment, and break/fix support for both Windows and Mac environments.
• Maintain and update documentation on procedures, troubleshooting steps, and technical workflows.
• Collaborate with internal IT teams to escalate issues, deploy patches, and maintain endpoint standards.
• Provide outstanding customer service while interacting with users of all technical backgrounds.

Qualifications:

• 5+ years of hardware and software troubleshooting experience in a corporate environment.
• Hands-on experience supporting laptops, smart phones, tablets, MacBooks, Office 365, and custom in-house applications.
• Strong, demonstrated expertise supporting Outlook functions such as rules, permissions, and calendar delegation.
• 3+ years of Windows OS and macOS support experience, including imaging, configuration, and endpoint troubleshooting.
• 3+ years of face-to-face customer service experience supporting diverse end-user groups.
• Ability to communicate clearly, professionally, and empathetically with end users at all levels.
• Strong organizational and multitasking skills with the ability to manage competing priorities.

Preferred Skills:

• Experience with mobile device management (MDM), device deployment tools, or enterprise ticketing platforms.
• Familiarity with networking concepts (VPN, Wi-Fi, DNS, DHCP) for end-user troubleshooting.

Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Apr 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.