Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewWe are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to understand requirements, analyze processes, and deliver data-driven insights that support strategic decision-making and operational efficiency.
Key Responsibilities- Gather, document, and analyze business requirements from stakeholders
- Translate business needs into functional and technical specifications
- Conduct gap analysis, feasibility studies, and impact assessments
- Collaborate with cross-functional teams including IT, operations, and product teams
- Develop process models, workflows, and user stories
- Validate solutions through testing (UAT) and ensure alignment with requirements
- Analyze data to generate actionable insights and recommendations
- Support continuous improvement initiatives and process optimization
- Create reports, dashboards, and presentations for stakeholders
- Ensure documentation is maintained and updated throughout the project lifecycle
Required Skills & Qualifications- Bachelor's degree in Business Administration, Finance, IT, or a related field
- 3-4 years of experience as a Business Analyst or similar role
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Proficiency in tools such as Excel, SQL, Power BI/Tableau, and requirement management tools
- Experience with Agile, Scrum, or Waterfall methodologies
- Ability to translate complex data into meaningful insights
- Strong documentation and presentation skills
Preferred Qualifications- Experience in [industry, e.g., banking, healthcare, IT services, etc.]
- Certification such as CBAP, CCBA, or PMI-PBA
- Familiarity with business process modeling tools (e.g., Visio, BPMN)
- Knowledge of ERP/CRM systems
Key Competencies- Critical thinking
- Stakeholder collaboration
- Attention to detail
- Decision-making
- Adaptability and learning agility
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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