Application Support Level 3 - Blue Ash, OH
MetaSense, Inc.
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Job Details
Skills
- Incident Management
- Communication
- Corrective And Preventive Action
- Change Management
- Cloud Computing
- AppDynamics
- Application Support
- Bridging
- Problem Management
- Root Cause Analysis
- Software Development Methodology
- Grafana
- Middleware
- Collaboration
- Dashboard
- Database
- Dynatrace
- Point Of Sale
- Splunk
- WAR
Summary
- Major Incident Management experience with proven ability to lead P1/P2 outage bridges, war rooms, incident coordination, stakeholder communication, and service restoration efforts
- Strong Root Cause Analysis (RCA) and Problem Management experience using structured methodologies such as 5 Whys, Fishbone Analysis, Timeline Reconstruction, and corrective action tracking
- Production support experience across complex environments involving cloud, on-premises, applications, infrastructure, and store/POS systems
- Hands-on troubleshooting experience using monitoring and observability tools such as Dynatrace, Splunk, Grafana, AppDynamics, or similar platforms
- Application and Infrastructure Support experience including incident response, problem management, change management, and operational readiness
- Experience supporting 24x7 production environments and participating in on-call rotations
- Strong understanding of SDLC, production releases, deployment validation, and application lifecycle support
- Ability to analyze logs, dashboards, alerts, system metrics, and performance data to identify and resolve issues quickly
- Experience coordinating cross-functional teams including Infrastructure, Application, Business, Support, and Engineering teams
- Technical troubleshooting skills across databases, middleware, APIs, cloud platforms, and enterprise applications
- Dice Id: 10282828
- Position Id: 9037824
- Posted 12 hours ago
Company Info
Join MetaSense, Inc.™, a leading force in IT placement nationwide! As an Inc. 5000 award-winning talent and technology powerhouse, we're experiencing rapid growth and gaining widespread recognition. Our main office is in West Berlin, NJ, with a branch in Philadelphia, PA.
We're transforming the industry with our dedication to exceptional service.
When you join our dynamic team, you'll have the opportunity to make a real difference. Whether you're helping job seekers find their dream roles or providing essential staffing solutions to companies in transition, your role will be impactful. You'll work closely with our amazing team of Coaches, Staffing Consultants, and IT Professionals, understanding the unique needs of individuals and businesses, and delivering personalized career and talent solutions that lead to success.
At MetaSense, Inc., we value innovative thinking, practical solutions, and an unwavering commitment to excellence. With decades of combined experience in career coaching and staffing solutions, our leadership and staff are dedicated to creating strategies that help our clients thrive. We're passionate about our mission and driven to connect people with meaningful opportunities.
Join us at MetaSense, Inc. We are more than just a team – we’re family. Let us support you on your journey because, at MetaSense, your success is our top priority.
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