REMOTE::Call Center Engineer (ACD Specialist)

JobTitle:Call Center Engineer (ACD Specialist) Location:Washington D.C (Remote) Job Overview: Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels. Skills: ACD person not PBX.Avaya ACD experience preferred but at least one ACD platform experience required including under

Overview: Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels. Skills: ACD person not PBX. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuratio

Job Description: Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels. Skills: ACD person not PBX. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configu

Job Description Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. The Senior Telecom Engineer IS specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and