Data Center Operations Technician 3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a highly skilled and motivated Data Center Operations Technician 3 to join our dynamic infrastructure operations team. In this role, you will be responsible for the troubleshooting, diagnosis and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure. The individual must be able to work onsite with a reliable vehicle.

Key Responsibilities

Hardware Troubleshooting & Repair:
Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
Perform component-level repairs and replacements on servers and related data center hardware
Manage and execute break/fix processes, ensuring minimal downtime and adherence to service level agreements (SLAs)
Assist in root cause analysis of hardware failures and provide recommendations for preventative measures
Other duties as assigned by global lead

Linux System Administration:
Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
Assist in the deployment and provisioning of new servers running various Linux distributions
Troubleshoot boot-level and OS-level issues on Linux servers
Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the server OS
Perform basic network connectivity checks

Data Center Operations:
Maintain detailed documentation of all hardware repairs, changes, and configurations
Participate in on-call rotations to respond to after-hours and weekend emergencies (if applicable)
Adhere to all safety and security protocols within the data center environment
Must have reliable vehicle to travel onsite every work day

Mentorship & Collaboration:
Provide training and guidance to team members on best practices for hardware repair and troubleshooting
Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
Maintain a high level of diligence and discipline while consistently identifying and addressing potential challenges

Required Qualifications & Skills

Experience:
Minimum of 2 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
A minimum of 1 year of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment

Technical Skills:
Expert knowledge of x86 server architecture and components
Proficiency in diagnosing and repairing server hardware
Base understanding of Linux/Unix command-line tools for diagnostics and troubleshooting
Familiarity with data center infrastructure management (DCIM) and ticketing systems
Experience with basic network connectivity, hardware and troubleshooting

Personal Attributes:
Excellent problem-solving and critical-thinking skills
Strong written and verbal communication abilities
Ability to work independently with minimal supervision and as part of a collaborative team
A proactive and detail-oriented approach to tasks
Actively engaged in professional development
A commitment to safety and following established procedures

Physical Requirements:
Ability to lift and move equipment up to 50 lbs.
Ability to work in a temperature-controlled environment with moderate noise levels
Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

Certifications (Preferred)
CompTIA A+, Server+, Linux+ or LPI certification
Vendor-specific hardware certification

Compensation

Estimated Pay Range: $27.50/hour USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.