IT Support Specialist (Spokane)

Fix hardware, software, network, and account access issues for a small staff, mostly by remote session 

Visit the client office in Spokane when a remote fix does not work 

Support both Windows PCs and Macs 

Set up and remove staff accounts, devices, and permissions during onboarding and offboarding 

Meet agreed response times, including fast response for urgent issues that stop staff from working 

Help move website hosting and domain registration off GoDaddy to a better-fit provider 

Plan and carry out DNS changes and domain transfer with little or no downtime 

Keep Microsoft 365 email working through the whole migration 

Document the new setup: accounts, owners, and renewal dates 

Help assess the current setup and find security gaps 

Set up and maintain endpoint protection, email security, and backups suited to a small budget 

Roll out multi-factor authentication, a password manager, and access controls 

Explain risks and fixes in plain, non-technical language 

Manage Microsoft 365 users, licenses, Teams, SharePoint, and OneDrive 

Keep an inventory of hardware, software licenses, and accounts 

Advise on purchases and renewals and compare pricing options 

Log every request and hours used, to support a quarterly summary for the client 

Provide light support to the Hillyard Creative District as needed 

Lives in the Spokane area and can reach northeast Spokane for on-site visits 

3+ years of IT support for small businesses, nonprofits, or public sector offices 

Hands-on Microsoft 365 admin experience (Exchange Online, Teams, SharePoint, licensing) 

Has done at least one domain or website hosting migration, including DNS and email records (MX, SPF, DKIM, DMARC) 

Working knowledge of endpoint security, email security, and backup tools for small offices 

Comfortable supporting both Windows and macOS 

Explains technical issues clearly to non-technical staff 

Reachable by phone and email during business hours for urgent issues 

Can pass a background check and agrees to the client's confidentiality terms 

Can provide 2 to 3 professional references for IT support work 

Experience supporting a city, county, PDA, or other public agency in Washington 

Familiarity with grant-funded organizations and audit or records needs 

Experience with GoDaddy, Cloudflare, or similar registrar and DNS tools 

Microsoft Defender, Intune, or a business password manager (1Password, Bitwarden) 

Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Administrator (MS-102) 

Already runs a small IT practice with a WA business license