ServiceNow QA

Job Title: ServiceNow QA/Test Engineer

Location: Columbus, OH (Onsite 5 days/week)

Security/Citizenship:

Employment Type: Full-Time / Long-term Contract

Role Overview: We are seeking a detail-oriented ServiceNow QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

· Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).

· Automated Testing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.

· Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.

· Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.

· Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.

· User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.

· Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

· Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.

· Technical Mastery of ATF: Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).

· Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).

· Tools: Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).

· Onsite Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Preferred Qualifications:

· Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.

· Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.

· Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.