Product Manager

Skillset Buttons:

• Strategic Planning
• User Experience Strategy
• Customer Research & Insights
• Data Analysis & Reporting
• Customer Journeys
• Market Insights
• Cross-functional Collaboration
• Excellent Communication & Presentation skills
• Project Management

Summary:

• This is a high-impact opportunity to influence how millions of customers discover, learn, and purchase Client products and accessories.
• You will be joining a team of strategists responsible for understanding customer needs through research, insights and analysis, advocating for experiences that will bring delight and partnering cross-functionally to plan and launch those experiences.
• You are a self-starter with expertise in e-commerce, digital experience, or product strategy.
• You are skilled in user research, and data-driven decision making. You thrive in ambiguous environments, excel at synthesizing complex information into compelling narratives, and have a proven track record of influencing cross-functional teams through strategic thinking and exceptional communication.

Key Qualifications:

• 7+ years of professional experience in e-commerce, digital experience, product strategy, or a related field
• Expertise in B2C e-commerce and/or digital strategy including familiarity with customer journey mapping and customer behavior analysis
• Experience planning, executing, and synthesizing qualitative and quantitative research into actionable recommendations
• Ability to author clear, compelling briefs and present complex findings to senior leadership with exceptional storytelling (Keynote/PowerPoint proficiency required)
• Hands-on experience with data analysis and related tools: Excel, Adobe Analytics, Tableau, Google Analytics, or similar
• Ability to work independently with minimal supervision, proactively problem-solve amidst ambiguity, and manage multiple work streams simultaneously
• Proven ability to influence and align teams across functions and levels; experience leading through influence without direct authority
• Experience with project or program management and partnering cross functionally to execute from strategic inception to launch and maintenance.
• Planning, ASO, shopping, executing...

Job Description:

• Plan, design, and execute insight initiatives to understand customer needs, pain points, and opportunities across Store Online experiences
• Analyze shopper behavior, competitive landscapes, and internal performance data to identify actionable recommendations and business opportunities
• Audit and evaluate content types, customer journeys, and digital experience approaches; synthesize findings into frameworks and recommendations
• Create detailed, compelling strategic briefs that clearly outline business priorities, opportunities, and performance insights for cross-functional partners
• Distill highly complex issues and ambiguous requirements into clean, focused, understandable recommendations
• Develop comprehensive analysis and reporting cadences to track performance metrics, trends, and business impact across shopping experiences
• Bring intellectual curiosity and a genuine desire to deeply understand shopping ecosystem, customer behaviors, and market dynamics
• Partner effectively with Product, Marketing, Merchandising, Creative, Engineering, and Senior Leadership to make recommendations, validate assumptions, gather feedback, and drive alignment Drive launch execution and post-launch performance monitoring to ensure shopping experience improvements deliver expected business outcomes and customer satisfaction

Education:

• Bachelor's Degree preferred

Qualifications:

• Preferred years of experience : 10+ Years
• Travel Required : No travel required
• Business Day Timing: Typically 9 AM to 5 PM