The IT SOC Manager provides strategic and operational leadership, ensuring rapid detection and response to cyber threats while continuously improving people, process, and technology. This role partners closely with other teams in the information security organization as well as with IT, risk management, legal, privacy, and business leaders to protect the organization from evolving cyber risks. 

LOCATION

• Role is based in Jacksonville, Florida, with interaction across global teams and time zones 
• Participation in major incident response activities outside standard business hours may be required 
• Rarely, travel may be required to support team engagement or leadership meetings 

DUTIES & RESPONSIBILITIES

• Lead, mentor, and develop a geographically distributed SOC team, including analysts across multiple shifts and regions 
• Drive a culture of accountability, continuous improvement, and operational excellence 
• Define roles, skill sets, training paths, and career development plans for SOC staff 
• Manage staffing models to support 24x7 operations

Security Operations 

• Oversee daily SOC operations, including monitoring, triage, investigation, containment, and remediation of security incidents 
• Ensure consistent execution of response playbooks and standard operating procedures 
• Coordinate cross functional response efforts with DFIR, IT, legal, privacy, HR, and communications teams 

Threat Detection & Monitoring 

• Ensure effective use and continuous improvement of security tooling such as SIEM, XDR, NDR, and threat intelligence platforms 
• Drive enhancements to detection use cases, alert, and automation 
• Evaluate emerging threats and attacker techniques and translate intelligence into actionable detection strategies 

Metrics, Reporting & Governance 

• Define and track SOC KPIs and metrics (e.g., MTTD, MTTR, alert quality, coverage) 
• Provide clear, concise reporting to executive leadership on SOC performance, risk posture, and incident trends 
• Ensure SOC operations align with internal policies, regulatory requirements, and industry frameworks (e.g., NIST) 

Strategy & Continuous Improvement 

• Develop and execute a multiyear SOC maturity roadmap aligned to business and risk priorities 
• Identify opportunities for process optimization, automation, and technology improvements 
• Participate in vendor evaluation, tool selection, and budget planning related to SOC capabilities 
• Support audits, tabletop exercises, and purple team activities 

MINIMUM REQUIREMENTS

• Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience 
• 8+ years of experience in cybersecurity operations, incident response, or threat detection 
• Experience managing security teams or leading SOC operations 
• Hands on experience with enterprise security tools (SIEM, EDR/XDR, and threat intelligence platforms) 
• Strong understanding of attacker tactics, techniques, and procedures (TTPs) 
• Proven ability to lead teams in high pressure, time sensitive environments 
• Excellent communication skills with the ability to brief technical and non technical stakeholders 

PREFERRED EXPERIENCE                         

• Experience operating a SOC in a large, complex, or regulated enterprise environment 
• Relevant certifications such as CISSP, CISM, GCED, GCIH, or equivalent 
• Familiarity with cloud security operations (AWS, Azure, Google Cloud Platform) 
• Experience managing globally distributed or follow the sun SOC models 
• Prior experience supporting executive level incident communications