Business Analyst

Job Title: Business Analyst with Salesforce experience

Job ID: 13580 Hybrid

Client: State of Arizona - AZDES

 Key Responsibilities: 

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce. 
• Translate business needs into functional specifications and work with developers to implement scalable solutions. 
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables. 
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities. 
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports. 
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs. 
• Develop and maintain detailed process flows, data maps, and documentation. 
• Conduct user training sessions and support change management efforts. 
• Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best  practices.

Required Skills 

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce. 
• Proven experience in gathering and documenting business and technical requirements. 
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules. 
• Ability to work with cross-functional teams in a collaborative environment. 
• Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps. 
• Excellent communication, problem-solving, and analytical skills. 

Preferred Qualifications: 

• Salesforce Administrator (ADM 201) or Business Analyst certification. 
• Experience with data migration, integration tools, or Salesforce APIs. 
• Knowledge of reporting and dashboard tools within Salesforce.