Product Manager

Job Title:Product Manager Personalization & Digital Products

Location:Phoenix, AZ 85003

Contract 6Months

Must Have Technical/Functional Skills:

• 5 7+ years of experience in Product Management, with a focus on digital products or personalization

• Strong techno-functional background with understanding of:

• APIs, data platforms, and system integrations

• Machine learning concepts (recommendation systems, segmentation, etc.)
• Proven experience building and launching customer-facing digital products (web/mobile)
• Strong analytical mindset with ability to use data for decision-making
• Excellent communication, storytelling, and presentation skills
• Experience managing roadmaps, product lifecycle, and cross-functional teams
• Experience in AI/ML-driven personalization or recommendation systems
• Familiarity with Generative AI tools and applications in personalization
• Experience in travel, hospitality, or e-commerce domains
• Exposure to:

• Experimentation frameworks (A/B testing)

• Personalization platforms or orchestration layers

• Marketing technologies and customer engagement platforms

• Prior experience working with or within American Express / similar enterprise ecosystems

Roles & Responsibilities:

• Product Strategy & Roadmap

• Define and execute the roadmap for personalization capabilities across web, mobile, and marketing channels

• Identify opportunities to enhance customer experience using data, AI/ML, and contextual insights Align product vision with business goals such as engagement, conversion, and revenue growth

• Personalization & Recommendations

• Build and scale personalization use cases such as recommendations, segmentation, dynamic content, and cross-sell

• Leverage customer, supplier, and contextual data to deliver relevant and timely experiences

• Partner with data science teams to develop and optimize ML models (e.g., recommendation systems, propensity models)

• Execution & Delivery

• Own end-to-end product lifecycle from ideation to launch and optimization

• Drive execution through strong collaboration with engineering, data, design, and business stakeholders

• Manage product backlogs, prioritize features, and ensure timely delivery

• Stakeholder Management & Storytelling

• Create compelling product narratives, presentations, and executive updates

• Translate complex technical concepts into clear business value Influence cross-functional teams and senior leadership

• Experimentation & Optimization

• Drive A/B testing and experimentation frameworks to continuously improve performance

• Track KPIs such as engagement, CTR, conversion, and revenue impact

• Use insights to refine personalization strategies and models

• Data & Platform Integration

• Work with data platforms to leverage 360 customer and supplier data for personalizationEnsure solutions are scalable, compliant, and aligned with data governance standards

Must Have:

• • 5 7+ years of Product Management experiencewith a focus on digital products or personalization
  • Proven track record building and launching customer-facing digital products(web and/or mobile), with end-to-end ownership of the product lifecycle
  • Techno-functional backgroundencompassing APIs, data platforms, system integrations, and working knowledge of machine learning concepts (e.g., recommendation systems, segmentation)
  • Experience with AI/ML-driven personalization or recommendation systems, including partnering with data science teams to develop or optimize ML models
  • Experience with A/B testing and experimentation frameworks, with demonstrated ability to use data and KPIs to drive product decisions
  • Background in travel, hospitality, or e-commerce domains