Your OpportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.
Wealth and Asset Management Engineering within Schwab Technology supports critical teams across asset management, wealth and advice solutions, financial research, and third-party platforms. In this role, you'll help keep teammates productive and connected by resolving desktop and application issues quickly, securely, and with a strong customer focus. You'll partner across technology teams to deliver stable, reliable endpoint experiences-bringing a structured approach to troubleshooting while continuing to grow your skills and career.
What You'll Do:
Provide first- and second-level support for endpoint, application, and connectivity issues
Install, configure, test, and troubleshoot desktops, laptops, peripherals, and approved software
Perform routine maintenance, patching, and upgrades
Track and manage device lifecycle activities
Administer user access requests and permissions
Create and maintain technical documentation and knowledge articles
Partner with internal teams and vendors on incidents and upgrades
Identify root causes and contribute to continuous improvement
What you haveRequired Qualifications:- 5+ years of experience in enterprise desktop/application support
Ability to diagnose and resolve hardware, software, and connectivity issues
Strong customer-focused communication skills
Knowledge of Windows 10/11, macOS, and basic Linux
Experience supporting Microsoft 365
Networking fundamentals (TCP/IP, VPN, Wi-Fi)
Understanding of endpoint security practices
Ability to document work clearly
Preferred Qualifications:- Experience in regulated or financial services environments
Familiarity with endpoint management tools
Experience supporting collaboration technologies
Ability to partner across teams and vendors
Bachelor's degree or equivalent practical experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
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