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Machine Learning Engineer

Remote • Posted 10 hours ago • Updated 10 hours ago

Contract W2

No Travel Required

Remote

$50 - $70/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Machine Learning (ML)
Natural Language Processing
Python
Pandas
Modeling
PyTorch
SQL
Telecommunications
Data Analysis
Billing
Analytics
A/B Testing
Customer Relationship Management (CRM)
Optimization
Unstructured Data
TensorFlow

Summary

Tittle : ML Engineer

Location: Across USA any Location

Job Summary:

We are seeking a highly skilled Machine Learning Engineer with a strong background in Natural Language Processing (NLP) to join our dynamic team. The ideal candidate will have extensive experience in analyzing call center transcripts to derive actionable insights, develop predictive models, and optimize marketing campaigns. This role requires a deep understanding of machine learning techniques, customer data analytics, and the ability to work with unstructured data.

Responsibilities:

Analyze call center transcripts using NLP to detect customer sentiment and intent, identify churn risk and complaints, and find upsell/cross sell opportunities.
Develop and implement models for churn prediction, next best offer personalization, and campaign targeting and uplift.
Create customer segments and propensity models to enhance marketing strategies.
Support A/B testing and campaign optimization efforts to improve customer engagement and retention.
Work with various data sources, including usage, billing, CRM, and call logs, to extract meaningful insights.
Deploy and monitor machine learning models in production environments to ensure performance and reliability.

Mandatory Skills:

Strong proficiency in Python, including libraries such as Pandas, Scikit learn, and PyTorch/TensorFlow.
Extensive experience with machine learning and NLP techniques.
Proficient in SQL and data handling skills.
Experience working with customer and marketing data.
Ability to work with unstructured data, particularly text and transcripts.

Preferred Skills:

Experience in the telecom or subscription business sector.
Familiarity with recommendation systems or uplift modeling.
Knowledge of speech and call center analytics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10469220
Position Id: TechM214056
Posted 10 hours ago

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