ServiceNow Architect

Role Summary

The Onsite ServiceNow Architect is a senior technical leader responsible for defining and owning the overall ServiceNow architecture. This role works very closely with customer stakeholders to design, guide, and govern enterprise-scale implementations involving Discovery, CMDB, ITOM, HAM, and SAM.

Key Responsibilities

- Act as the overall ServiceNow solution and architecture owner
- Lead multiple ServiceNow implementations with a focus on CMDB and ITOM
- Design end-to-end architecture including Discovery, CSDM, HAM, and SAM
- Create high-level and detailed design & architecture diagrams
- Engage directly with customer stakeholders and leadership
- Provide technical guidance and governance to offshore teams
- Ensure best practices, scalability, and data quality standards
- Serve as the primary technical point of contact for the customer

Required Skills & Experience

- 15+ years of ServiceNow experience
- Strong expertise in Discovery, CMDB, ITOM, HAM, and SAM
- Experience delivering multiple end-to-end ServiceNow implementations
- Excellent communication and stakeholder management skills
- Strong architecture and design documentation experience
- ServiceNow Architect-level certifications preferred