ServiceNow Architect

Only candidates located in the MST or PST time zones are eligible to apply for this role.

• 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
• ServiceNow Certified System Administrator (CSA) required.
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
• Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
• Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
• Experience with agile methodologies and managing large-scale ServiceNow implementations.

NICE TO HAVE:

• ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management).
• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow.
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
• Knowledge of automation tools and frameworks to drive operational efficiencies.
• Healthcare industry/client experience in ServiceNow (big plus).
• Big firm / large enterprise background (ex: Accenture, Deloitte, PwC, Booz Allen type environments) with interest in moving to a smaller/hypergrowth firm
• Hands-on background that blends architecture with practical dev depth (lead dev who can roadmap/own SDLC-style thinking)