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Sr ServiceNow Implementation Consultant

• Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

USD $60.00 - 80.00 per hour

Cayuse Holdings, LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Tier 1
Status Reports
Migration
Restructuring
Personas
Recovery
Change Management
Problem Management
Incident Management
Dashboard
Process Improvement
Data Quality
Training
Knowledge Transfer
Software Design
Documentation
Analytics
ServiceNow
Workflow
SOAP
Scripting
JavaScript
Configuration Management Database
Continuous Integration
Modeling
SLA
Reporting
Customer Facing
Communication
Facilitation
IT Service Management
Mapping
Artificial Intelligence
Machine Learning (ML)
IT Operations
Financial Services
SolarWinds

Summary

Overview

Job Title: Sr ServiceNow Implementation Consultant
Location: Remote - Canada

Working Hours: Central Time Zone
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP

Pay Rate: $75-$105/hr CAD

We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.

Responsibilities

Solution Design & Architecture

Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting
Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations
Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences
Design Workspace configurations for various operational teams
Develop Platform Analytics dashboard and reporting architecture

Implementation & Configuration

Configure Service Mapping, CMDB relationships, and CI discovery
Restore and optimize OOTB Change Management models and workflows
Implement Employee Center with Virtual Agent readiness
Configure Workspaces and modern dashboard experiences
Implement Problem Management and Major Incident Management processes
Build Platform Analytics dashboards and operational reports

Client Advisory & Enablement

Lead stakeholder discovery and solution workshops
Recommend ITSM process improvements and platform best practices
Guide CMDB health and data quality initiatives
Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
Deliver training and knowledge transfer sessions

Documentation & Knowledge Transfer

Create solution design and configuration documentation
Document as-built configurations and operational runbooks
Conduct administrator and support team enablement sessions

Qualifications

Required Qualifications

ServiceNow Expertise

5+ years of hands-on ServiceNow implementation experience
ServiceNow Certified System Administrator (CSA) - Required
ServiceNow Certified Implementation Specialist (CIS) in ITSM - Required
Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills

Strong understanding of ServiceNow OOTB workflows and data models
Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
Proficiency in JavaScript and CMDB CI relationship modeling
Experience with SLA configuration and reporting

Consulting Skills

Strong client-facing communication and workshop facilitation skills
Ability to balance OOTB capabilities with custom business needs
Experience leading complex multi-workstream ITSM initiatives
Ability to work independently and drive delivery

Preferred Qualifications

CIS in Discovery or Service Mapping
Experience with Virtual Agent, Now Assist, or AI/ML capabilities
Familiarity with ITOM, AIOps, and predictive intelligence
Experience in financial services or credit union environments
Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)

Pay Range

USD $60.00 - USD $80.00 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 2026-3910
Posted 10 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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