Sr UX Researcher - Consumer Growth

About the Role

The Uber Eats User Experience Research Team is hiring experienced researchers to help us fulfill our mission of deeply understanding people and context to define the future of Uber Eats. Our Research Team informs and influences the most important product decisions with exceptional insights about people, technology, and services in our current and future world.

In this role, you will shape the product vision of our Consumer Growth pillar. The consumer growth team is responsible for driving the growth for critical user segments by designing innovative approaches to acquire and retain customers. We are a dynamic and fast paced team, constantly evolving our strategy based on real time user feedback and learnings.

If you're inspired by this mission, unafraid to push your limits, and want to work with sharp, motivated co-workers in a fun environment, we'd love to talk.

What You Will Do

- Pioneer Methodologies: Lead end-to-end foundational and evaluative research. We don't just want you to use existing methods; we expect you to pioneer and adapt new frameworks for the unique challenges of two-wheel mobility.
- Strategic Influence: Identify and drive high-impact, cross-vertical research that shapes product roadmaps and business decisions at both program and portfolio levels.
- Deep Cross-Functional Partnership: Act as a strategic consultant to Product, Design, Engineering, Data Science, and Ops, ensuring the user's voice is the heartbeat of our long-term vision.
- Evangelize Insights: Synthesize complex data into compelling, actionable narratives that cultivate user empathy and drive decisive business action across the organization.
- Global Impact at Scale: Collaborate with regional hubs to scale insights worldwide, ensuring that local market nuances are captured while maintaining a cohesive global product strategy.
- Elevate the Craft: Provide research leadership and mentorship, reviewing work and setting a high bar for quality and rigor across the entire UXR community.
- Balance & Resilience: Navigate a fast-paced environment by balancing immediate product needs with long-term safety imperatives and business sustainability.

Basic Qualifications:

- Education:BA/BS degree in HCI, Psychology, Computer Science, Design, or equivalent practical experience.
- Proven Track Record:5+ years of professional experience in UX Research, with a portfolio showcasing mid-to-large scale projects.
- Methodological Mastery:Deep expertise in qualitative, quantitative, and mixed methods, including a nuanced understanding of when to use each for maximum impact.
- Persuasive Articulation:Demonstrated ability to communicate findings concisely and persuasively to diverse audiences.

Preferred Qualifications

- Previous experience in consumer products.
- Previous experience conducting international research and working on products with global impact
- Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
- Deep understanding of the strengths and weaknesses of different research methods, including when and how to apply them during various product phases
- Ability to concisely and persuasively communicate research findings

For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [](;br>
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](;br>
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.