8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
Site Reliability Engineer will be responsible for ensuring the reliability, availability, performance, and scalability of production systems by applying software engineering
practices to infrastructure and operations. Partners with development teams to build resilient, observable, and automated platforms that meet defined service level objectives (SLOs).
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
8 Required experience in systems engineering, DevOps, or site reliability engineering roles
8 Required Strong experience with Linux/Unix systems and system internals
8 Required Proficiency in one or more programming/scripting languages (Python, Go, Java, Bash)
8 Required Experience designing and operating highly available, distributed systems
8 Required Strong knowledge of cloud platforms (AWS, or Google Cloud Platform) and cloud-native services
8 Required Experience with containerization and orchestration (Docker, Kubernetes)
8 Required Strong understanding of monitoring, alerting, and logging concepts
8 Required Experience defining and managing SLIs, SLOs, and error budgets
8 Required Familiarity with incident management, root cause analysis (RCA), and postmortems
8 Required Experience integrating security and compliance into operational workflows
4 Preferred Familiarity with observability tools (Prometheus, Grafana, Application Insights, Datadog, Splunk)
4 Preferred Experience operating 24x7 production environments with on-call rotations
4 Preferred Experience with chaos engineering and resiliency testing
4 Preferred Experience with feature flags, canary deployments, and progressive delivery
4 Preferred Strong documentation skills for runbooks, dashboards, and operational standards
III. TERMS OF SERVICE
Services are expected to start 05/01/2026 and are expected to complete by 08/31/2026. Total estimated hours per Candidate shall not exceed 780 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 4601 W. Guadalupe Street, Austin, TX 78701. The working position is Hybrid - On Site and Telework
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