Customer Experience Analyst

Job Title: Process Engineer Banking Operations (Small Business Focus) Location: Newport News, VA (Hybrid) About the Role: Rockwoods is seeking a Process Engineer with strong experience designing and optimizing credit union/Banking operations, especially within small business lending, onboarding, and servicing. This role is ideal for someone who can analyze end to end workflows, eliminate inefficiencies, and build scalable processes that improve member experience and operational performance. You

Job Title: Business Analyst / Product Owner Banking (Small Business Focus) Location: Newport News, VA (Hybrid) About the Role: We are seeking a Business Analyst / Product Owner with deep experience in credit union/Banking operations, small business banking, and technology driven product delivery. This role is ideal for someone who understands the unique regulatory, operational, and member service expectations of U.S. credit unions and can translate them into scalable digital products, process i

Senior Business Manager, Future of Retail Bank Servicing Strategy As a Senior Business Manager on the Retail Bank Servicing Strategy team, you will be a leader in defining Capital One?s 2035 customer servicing vision and making that vision a reality. We are a highly visible team responsible for analyzing where Retail Bank has the greatest opportunities to improve servicing, partnering with product managers and engineers to identify AI and technology solutions to unlock that value, and ensuring

Service Designer (Journey Mapping & Experience Design) Overview / Summary We are seeking a Service Designer to partner closely with an Experience Lead within an aligned workstream. This role will focus on reviewing data and trends, identifying pain points, and mapping experiences to support business objectives. The ideal candidate is an expert in Service Design and Journey Mapping within large organizations and can quickly learn organizational structures and navigate cross-functional environmen