Technical Expert (Active Directory, Printer & Sever Admin)

This position is responsible for advanced technical work in support of highly complex and critical technology systems that support Active Directory, Printers, and Server Administration.

Position Purpose:

This individual must be able to comprehend enterprise IT policies, initiatives and perform the necessary actions to comply with these policies. When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors. Work assignments are provided with specific instructions and objectives along with the expected completion dates. This position provides technical execution of their assigned duties and responsibilities.

Description of Duties:

• Design and supervise the implementation of solutions for agency use of Microsoft Active Directory, including CUPSS.
• Act as the agency point of contact for communications regarding the Commonwealth''s implementation of Microsoft Active Directory, User account provisioning services, and AntivirIntrusion protection products.
• Manage CUPSS/AD admin tasks such as creating AD accounts, approving/denying privileged accounts, troubleshooting account issues, and configuring user accounts.
• Design and supervise the implementation of standards for deployment of infrastructure server operational roles.
• Manage File/Print server tasks including adding/removing user permissions, troubleshooting mapped drives, and data restoration.
• Establish and implement standards for Printer administration and auditing.
• Participate in agency Disaster Recovery and Continuity of Government planning.
• Function as a liaison between the agency and outside agencies or vendors as necessary to resolve operational problems.
• Perform work on special projects and respond to after-hours requests for technical assistance on an as-needed basis.

Decision Making:

Work is assigned by the Operations Manager who outlines general instructions and objectives and/or operational support and maintenance responsibilities. Work is performed using independent initiative and judgment. Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.

Essential Functions:

• Use personal computer/laptop with Microsoft Office products and other business/technical software.
• Plan, organize, and prioritize multiple tasks effectively.
• Analyze and interpret complex information.
• Analyze and logically troubleshoot discrepancies.
• Successfully complete mandatory training.
• Communicate effectively both orally and in writing.
• Establish and maintain effective working relationships.
• Work independently and as a team member.
• Interpret and apply security concepts.

Skills:

• Enterprise IT - Required: 5 Years
• Active Directory Administration - Required: 3 Years
• File Share / Print Server Management - Required: 3 Years
• Networking Fundamentals - Required: 3 Years
• Endpoint / Remote Support - Required: 3 Years
• CUPSS or other Identity Provisioning - Required: 2 Years
• Scripting (PowerShell, VBScript, etc.) - Required: 2 Years
• Microsoft 365 / Exchange Resource Management - Required: 2 Years
• Strong documentation - Required
• Process/Policy adherence - Required
• Security mindset - Required
• Professional communication - Required
• Chain-of-command respect - Required
• Calm under pressure - Required
• Independent troubleshooting - Required
• Identity/IAM certifications - Highly desired
• User/Admin enterprise experience - Highly desired
• Government/state IT experience - Highly desired