Service Mapping Specialist

Charlotte, NC, US • Posted 11 days ago • Updated 11 days ago

Contract W2

On-site

$55 - $65/hr

INSPYR Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

SERVICE MAPPING
SERVICENOW
DISCOVERY
NETWORKING
TCP/IP
LOAD BALANCING
CSDM
CMDB
TRAFFIC ANALYSIS
NETSTAT
LOAD BALANCER
PATTERN DEVELOPMENT
DISCOVERY PATTERNS

Summary

Title: Service Mapping Specialist
Location: Charlotte, NC (remote)
Duration: Initial 6 months contract with extensions
Compensation: $55.00-$65.00/hr
Work Requirements: , Holders or or Authorized to work in US

The Service Mapping Specialist is responsible for correlating business services to the underlying infrastructure that enables them. This role transforms raw infrastructure data into a living service topology that supports visibility, impact analysis, and service-aware decision-making.
By executing disciplined top-down mapping, the Service Mapping Specialist ensures that services are understood in business terms, not just as collections of servers or applications.

Strategic Purpose
The Service Mapping Specialist operates at the intersection of infrastructure discovery and service intelligence. This role "lights up” the Service Data Fabric by connecting business service entry points to their true technical dependencies.
Accurate service maps enable impact-based prioritization, faster incident response, and meaningful service health measurement.

Key Responsibilities
Service Map Execution & Maintenance

Configure and maintain ServiceNow Service Mapping using a top-down approach
Visualize relationships between Business Services and underlying infrastructure
Ensure maps remain accurate as environments change

Pattern Development & Discovery Enablement

Develop custom Discovery patterns for proprietary or non-standard applications
Troubleshoot probes and sensors to resolve discovery failures
Extend discovery coverage beyond out-of-the-box capabilities

Traffic Analysis & Dependency Correlation

Analyze traffic-based discovery data such as netstat and load balancer configurations
Identify accurate dependency relationships and event correlation points
Support reliable service impact analysis

Mapping Gap Remediation & Service Hygiene

Identify and remediate gaps caused by credentials, firewalls, or ghost assets
Eliminate incomplete or misleading service maps
Support overall CMDB and service hygiene goals

Owner Validation & Operational Alignment

Conduct validation sessions with Service Owners and technical teams
Confirm maps reflect real operational dependencies
Ensure the Service-Aware view aligns with business reality

Required Qualifications

Extensive experience with ServiceNow Service Mapping and Discovery
Strong understanding of networking fundamentals including TCP/IP, load balancing, and VIPs
Proven ability to develop and troubleshoot Discovery patterns
Ability to translate technical dependencies into business service context

Preferred Qualifications

Experience mapping complex or regulated enterprise environments
Familiarity with CSDM-aligned service models
Background in financial services or highly regulated industries
ServiceNow certifications related to Discovery or Service Mapping

Measures of Success

Accurate, validated service maps aligned to business services
Reduction in unmapped or partially mapped dependencies
Improved incident impact analysis and service visibility
Sustained trust in service maps as operational assets

About INSPYR Solutions
Technology is our focus and quality is our commitment. INSPYR Solutions is a national expert in flexible technology and talent solutions, aligning industry expertise with client objectives and culture. Our offerings span professional services, project delivery, and talent solutions, grounded in a human-centric approach.
INSPYR Solutions is an Equal Employment Opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-00627
Posted 11 days ago

Company Info

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities.

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