• 8+ years of IT experience with strong ServiceNow development and architecture expertise.
• Hands-on experience building custom applications, workflows, business rules, and integrations.
• Strong ServiceNow platform architecture experience including governance, standards, and best practices.
• Expert knowledge of JavaScript, Glide APIs, Service Portal, Studio, and UI Builder.
• Experience working in FedRAMP, government cloud, or highly regulated environments.
• Strong understanding of CMDB, CSDM, Discovery, Service Mapping, and ITOM processes.
• Experience designing and supporting REST, SOAP, IntegrationHub, and MID Server integrations.
• Ability to perform code reviews, platform optimization, troubleshooting, and upgrade planning.
• Strong security experience including ACLs, data protection, encryption, and secure coding standards.
• Experience gathering requirements and translating business needs into technical solutions.
• Ability to lead technical workshops and work directly with business and executive stakeholders.
• Strong understanding of ServiceNow platform scalability, performance, and enterprise architecture.
• Must hold ServiceNow CSA and CAD certifications; CIS certification strongly preferred.
• ITIL Foundation certification required with CTA, CMA, or Security+ considered a plus.
• Must be comfortable working onsite in Columbus, OH and leading technical delivery efforts.
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