Salesforce Technical Program Manager
East Hartford, CT, US • Posted 2 days ago • Updated 2 days agoFull Time
No Travel Required
On-site
135000 - $150,000/yr
Stanley David and Associates
Fitment
Dice Job Match Score™
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Job Details
Skills
- Program Management
- Salesforce.com
- Customer Relationship Management (CRM)
Summary
Must Have Technical/Functional Skills
Salesforce & Technical Skills
• Strong hands on understanding of Salesforce Service Cloud, including:
o Service Console, Omni Channel, CTI, Knowledge
o Case lifecycle management, entitlements, SLAs
o Declarative automation (Flows, Validation Rules)
• Solid knowledge of Salesforce architecture, data model, and security model.
• Experience with Salesforce integrations (REST/SOAP APIs, middleware platforms).
• Familiarity with Apex, Lightning Web Components (LWC) sufficient for design and review (not necessarily hands on coding).
Program Management Experience
• 10+ years of overall IT experience with 5+ years leading large Salesforce or CRM programs.
• Proven experience managing enterprise scale Salesforce implementations.
• Strong experience with Agile / SAFe / Scrum and traditional governance models.
• Experience delivering programs under fixed price and managed services models.
Leadership & Communication
• Excellent stakeholder management and executive communication skills.
• Strong ability to bridge business and technical teams.
• Experience leading geographically distributed teams.
• High degree of ownership, accountability, and decision making capability.
Preferred Qualifications
• Salesforce certifications (Service Cloud Consultant, Administrator, Platform App Builder, or Architect).
• Program/Project Management certifications (PMP, SAFe, Scrum Master).
• Experience in regulated industries (Healthcare, Life Sciences).
• Experience working with North American enterprise clients.
Success Metrics
• On time and on budget program delivery
• Quality of Salesforce Service Cloud implementation
• Stakeholder satisfaction and executive confidence
• Risk reduction and production stability
• Adoption and business value realization
Roles & Responsibilities
Program & Delivery Leadership
• Own end to end program delivery for Salesforce Service Cloud initiatives, including roadmap planning, execution, and go live.
• Manage multiple projects/workstreams (Service Cloud core, CTI, Omni Channel, Knowledge, Integrations, Data Migration, Reporting).
• Establish and govern program cadence (steering committees, release planning, RAID reviews, sprint reviews).
• Ensure alignment with client business objectives, SLAs, and contractual commitments.
Technical & Architectural Oversight
• Act as the primary technical program owner working closely with Salesforce Solution/Technical Architects.
• Ensure solution designs align with Salesforce Service Cloud best practices, scalability, security, and performance standards.
• Oversee technical decisions related to:
• Service Console, Omni Channel, CTI integrations
• Case management, entitlement processes, and automation
• Knowledge Management, Digital Engagement, Bots
• Integrations using REST/SOAP APIs, middleware, event based patterns
• Validate technical designs, integration approaches, and non functional requirements.
Stakeholder & Client Management
• Serve as the single point of accountability for program execution to client leadership.
• Translate business requirements into clear, executable technical plans.
• Manage expectations across business, IT, security, and compliance stakeholders.
• Drive executive level communication, status reporting, and decision making.
Agile / Hybrid Program Management
• Lead programs using Agile, SAFe, or hybrid delivery models.
• Oversee release planning, sprint execution, dependency management, and cross team coordination.
• Track and report on program KPIs (schedule, cost, quality, velocity, defect trends).
Risk, Quality & Governance
• Proactively identify and mitigate program, technical, and operational risks.
• Own RAID logs, change control, and escalation management.
• Ensure adherence to coding standards, security policies, and compliance requirements (HIPAA, SOX, GDPR where applicable).
• Drive UAT readiness, go live planning, and post production stabilization.
Team & Vendor Management
• Lead cross functional teams including Salesforce developers, architects, QA, BAs, and integration teams.
• Manage onshore/offshore delivery models and vendor dependencies.
• Mentor delivery managers and technical leads on Salesforce program execution best practices.
Generic Managerial Skills, If any
• Excellent Team Player
• Ability to plan and schedule technical deliverables
• Be the primary point of contact for resolution of technical issues and providing leadership to the team on product quality
• Excellent presentation skills to articulate solution concepts to the senior leadership teams.
Education
Bachelor or similar
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91097129
- Position Id: 8893500
- Posted 2 days ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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