SAP Service Delivery Manager
Full Time
No Travel Required
On-site
150+
Fitment
Dice Job Match Score™
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Job Details
Skills
- Artificial Intelligence
- Change Request Management
- Generative Artificial Intelligence (AI)
- ITIL
- Incident Management
- Innovation
- KPI
- Managed Services
- Offshoring
- Problem Management
- Release Management
- Root Cause Analysis
- SAP
- SAP ABAP
- SAP BASIS
- SAP FICO
- SAP Fiori
- SAP Implementation
- SAP LE
- SAP MM
- SAP WM
- Service Delivery
- Service Delivery Management
- UI
Summary
datory Skills:
- Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
- Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
- Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management and proven record on value addition to customer. Must have implemented automation or simplification tents using AI in managed services or SAP projects
- Must have led atleast two large end to end SAP implementation projects using Activate Methodology
- This role is primarily for SAP Service Delivery Management and also expects to be the face of Wipro for any SAP projects in terms of providing Governance and monitoring project health
- Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
- Coordinate with offshore team in terms of handling managed services function to comply with SLAs & KPIs and track customer sensitive aspects like ageing of tickets, resolving P1 & P2 within SLAs,
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10114746
- Position Id: 8974982
- Posted 5 days ago
Company Info
Vy Systems offers Technology consulting and sourcing services (G-TCSS) as one of its primary offering to the customers at global locations. We service our customers with RESPONSIVENESS as a key factor and believe that timely response to a TCSS transaction accelerates the revenue, thus increasing the productivity that results in operational efficiency and profitability. TCSS is run by a team of professionals having more than two decades of global experience in Technology consulting and resourcing business. The management team has been involved in successfully sourcing more than 6000 technology experts for global locations. We have been running this business since last 14 years and have been decently successful. Services are managed by a well oiled team comprising of tech talent spotters , shortlisters, sourcers, resource managers,web miners with active support from the senior management team.
Our Mission
Vy Systems provides a unique proposition to its customers with its service models. The concept involves a virtual extension of your IT department. From support to staff, infrastructure and development, to the delivery of key metrics and reports, Vy Systems will help companies reduce their IT costs and maintain a high level of performance and response.
Careers Page
Our Mission
Vy Systems provides a unique proposition to its customers with its service models. The concept involves a virtual extension of your IT department. From support to staff, infrastructure and development, to the delivery of key metrics and reports, Vy Systems will help companies reduce their IT costs and maintain a high level of performance and response.
Careers Page
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