Job#: 3052834 Job Description: Technical Support IILocation: Saint Louis, Missouri (onsite)Duration: 10 months Role Overview
This position is for an ATM Operations L1 Support Analyst responsible for the day-to-day operations of the technology platform. The role involves identifying potential production failure scenarios, creating incident and enhancement tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution using query and programming skills.
Key Responsibilities
- Manage day-to-day operations of the technology platform, with a focus on ATM support.
- Perform problem and incident management, including creating tickets in a tracking system.
- Conduct troubleshooting, analysis, research, and resolution for technical escalations.
- Execute analytical, technical, and administrative work to support new and existing equipment and software.
- Interpret, evaluate, and resolve issues related to the functional operation of technology products.
- Provide phone queue support for technical issues and assist with the technical recovery of ATMs.
- Communicate with internal business and operations teams to address production issues.
Required Qualifications
Experience:- Experience in a technical support, helpdesk, or electronic banking operational role.
- Demonstrated ability to troubleshoot issues to maintain network stability.
- Experience with incident management processes.
- Proficiency with navigating multiple applications simultaneously, including the Microsoft Office Suite.
Skills:- Customer service and communication skills (verbal and written).
- Organizational skills.
- Familiarity with Jira and Splunk.
Preferred Qualifications
- Previous knowledge of ATM servicing.
- Experience with root cause analysis.
- Proficiency with telephone systems, as a significant portion of the day involves telecom usage.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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