Tech Support Professionals

Mountain View, CA, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Heldesk
  • MDM
  • OC
  • Okta
  • Mac OS
  • SaaS collaboration stacks
  • desktop support

Summary

Tech Support Professionals

Location: Mountain View, CA (Onsite)

Key Objective:

Wipe out physical devices (hundreds), claim devices / ship devices (hundreds), support regular IT tickets.

Responsibilities:

  • Provision, configure, and troubleshoot MacOS (and Windows, if applicable) endpoints, including imaging, MDM enrollment, and hardware lifecycle management
  • Manage user identity and access requests through Okta, including SSO, MFA enrollment, group/role assignments, and troubleshooting authentication issues
  • Support and troubleshoot VPN connectivity and other remote access tooling for a distributed/hybrid workforce
  • Administer and support core SaaS tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Jira/Confluence) including account provisioning and deprovisioning tied to the employee lifecycle

Skillset:

  • 3-5 years of experience in an IT helpdesk, desktop support, or IT operations role, ideally at a fast-moving tech company
  • Hands-on experience supporting MacOS in a corporate environment (Jamf or similar MDM strongly preferred)
  • Working knowledge of Okta or a comparable identity provider (SSO, MFA, provisioning/deprovisioning)
  • Experience troubleshooting VPN and network connectivity issues, particularly Palo Alto GlobalProtect or similar remote access solutions
  • Familiarity with modern SaaS/collaboration stacks (Google Workspace or Microsoft 365, Slack, Zoom)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10448381
  • Position Id: 1415-20107-1788299185
  • Posted 1 day ago
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