Dynamics Quality Analyst

Remote • Posted 5 hours ago • Updated 5 hours ago
Full Time
Remote
Up to $80,000/yr
Fitment

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Job Details

Skills

  • Quality Assurance
  • Dynamics
  • Acceptance Testing
  • Customer Relationship Management (CRM)
  • Integration Testing
  • User Experience
  • Test Scripts
  • Test Scenarios
  • Test Plans
  • Root Cause Analysis
  • Process Improvement
  • Genesys
  • DevOps
  • Agile
  • Test Cases
  • User Stories
  • Scripting
  • Scalability
  • Regression Testing
  • User Acceptance Testing
  • Microsoft Dynamics 365 CRM
  • Dynamics 365
  • IVR Testing
  • Smoke Testing
  • Sanity Testing
  • API Testing
  • Microsoft Power Platform
  • JIRA
  • REST APIs
  • Power Automate

Summary

Job Title: Dynamics Quality Analyst
Location: Hybrid/ Remote

Type: Full Time/W2 with Infinite Computer Solutions

Key Responsibilities:

  • Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
  • Define functional, integration, system, regression, performance, and UAT testing approaches.
  • Ensure traceability between business requirements, user stories, and test cases.
  • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
  • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
  • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
  • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
  • Support root cause analysis and recommend process improvements to enhance software quality.
  • Support business users during UAT planning and execution.
  • Develop UAT scenarios and scripts.
  • Track UAT completion and sign-off activities.
  • Participate in performance, load, and scalability testing.
  • Validate system response times and user experience.

Required Skills & Qualifications:

  • 5+ years of Quality Assurance and Software Testing experience.
  • 2+ years working on Contact Center, CRM, or Customer Service platforms.
  • Experience testing enterprise SaaS applications.
  • Experience supporting Agile/Scrum delivery environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10199915
  • Position Id: 9025200
  • Posted 5 hours ago
Contact the job poster
Shamim Ahmed

Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)
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